Under the Constitutional Reform Act 2005, the Judicial Appointments Commission is required to investigate complaints regarding the way in which we handle candidate applications for judicial appointment.

If you are not satisfied with the way your application has been handled, you may lodge a complaint with the JAC. Your complaint should explain why you are dissatisfied with the way your application has been handled to that point, including any correspondence, or evidence you consider would be appropriate. You may want to wait until the outcome of your application is known before making a complaint.

By email:

Complaints Manager
Judicial Appointments Commission
5th Floor, Clive House
70 Petty France
London, SW1H 9EX

Please note we are not the appropriate body to register complaints or appeals regarding the outcome of a court case, nor the personal conduct of existing judicial office holders, for which complaints should be directed to the Judicial Conduct Investigations Office.

Next Steps

 We will acknowledge your complaint within two working days and aim to fully respond to your complaint within 20 working days of receipt. If we are unable to meet this deadline, we will contact you to explain why, and when a reply should be expected.

All complaints are independently investigated by our complaints team, who are separate from our selection exercise teams. In handling complaints, the JAC adopts the Principles of Good Complaint Handling issued by the Parliamentary and Health Ombudsman . We will establish if maladministration has occurred, and if this has adversely affected your application.

Our complaint response will clearly set this out, including background, factual matters and the result of our investigations, specifically setting out our conclusions, and the reasons for these conclusions. Where appropriate we will also set out the appropriate remedy to the complaint.

If you are still not satisfied with our response you may request the Judicial Appointments and Conduct Ombudsman investigates further.

%d bloggers like this: