Expected behaviour
JAC staff are here to help and deserve to work in a safe, respectful environment. Unfortunately, we have recently observed a noticeable increase in instances of unacceptable behaviour. While the vast majority of individuals interact respectfully, there has been a growing number of situations involving aggressive language, unreasonable demands, and disrespectful conduct.
At the JAC we aim to provide an excellent standard of customer service and to provide appropriate responses to all enquiries in a timely manner. We will always seek to understand, explain and try to resolve matters where appropriate, but recognise that not everyone will agree with our decisions. At times, we know that issues being discussed might be frustrating or disappointing to you. Our staff will treat issues with professionalism and courtesy and expect the same in return. All our staff have the right not to be subjected to abusive, inappropriate or unreasonable behaviour, language or communication, regardless of the circumstances. We won’t tolerate it, and it may affect how we can communicate with you, or may lead us to take further actions. If behaviour amounts to bullying or harassment then it will be reported to a professional regulator where relevant.
We understand that some people may find it difficult to identify the impact of their behaviour on other people. We will always aim to accommodate requests, but someone’s actions or behaviour should not have a negative effect on our staff.
For all general enquiries:
For all media enquiries:
email: communications@judicialappointments.gov.uk
Also see our latest news and press releases.
If you are not satisfied with the way your application has been handled, you can complain to the JAC.
Your complaint should explain why you are dissatisfied. You should also include any correspondence or evidence you have. You may want to wait until you receive a decision about your application before making a complaint.
email: complaints@judicialappointments.gov.uk
write: Judicial Appointments Commission, 12th Floor, 102 Petty France, London SW1H 9AJ
Complaints we don’t investigate
Any complaints or appeals about the outcome of a court case or the personal conduct of existing judicial office holders should go to the Judicial Conduct Investigations Office.
Next steps
We will acknowledge your complaint within two working days and aim to fully respond to your complaint within 20 working days. If we cannot meet this deadline, we will contact you to explain why, and when a reply should be expected.
Our complaints team manage all complaints. They operate independently of our selection exercise teams and follow the Principles of Good Complaint Handling issued by the Parliamentary and Health Ombudsman.
The complaints team will establish if the JAC has made mistakes handing your application and if this has affected your application. Our response will then clearly set out our findings, including:
- background information
- factual matters
- the result of our investigations
- our conclusions and the reasons for them
- any appropriate remedy
If you are still not satisfied with our response you can ask the Judicial Appointments and Conduct Ombudsman to investigate further.
To request information held by the JAC, contact us by:
email: FOIA@judicialappointments.gov.uk
letter: Judicial Appointments Commission, 12th Floor, 102 Petty France, London SW1H 9AJ
We aim to respond to your FOI request within 20 working days.
Find out about the data we collect and store in our privacy statement.
Complaints
If you are not happy with how we have handled your request for information, you can raise a complaint with the Information Commissioner.
To request any personal information held by the JAC (these are also known as SAR or subject access requests), contact us by:
email: FOIA@judicialappointments.gov.uk
letter: Judicial Appointments Commission, 12th Floor, 102 Petty France, London SW1H 9AJ
We aim to respond to your SAR request within one calendar month.
Find out about the data we collect and store in our privacy statement.
Complaints
If you are not happy with how we have handled your personal data, you can raise a complaint with the Information Commissioner.